Customer Service Specialists play a crucial role across various sectors and organisations. They are the backbone of professional and direct customer support. By successfully completing this comprehensive Apprenticeship Standard, you will become a customer service champion equipped with the skills to excel as the primary point of contact for customer requests, complaints, and inquiries of a more technical or complex nature.

The Details

Duration: 15 months with End Point Assessment (EPA)

Cost: The apprenticeship is set at £4000 with a £200 + VAT employer contribution Employers employing an Apprentice aged 16-18 years old and employ less than 50 employees will receive full government funding and be exempt from paying the employer contribution

Employers employing an Apprentice aged 16-21 years old will receive a £1,000 government incentive

Classroom Delivery: You will attend one day a week

On Programme Delivery

Functional Skills: Both maths and English are required at Level 2 or relevant GSCE results

Knowledge and Understanding

Business Knowledge and Understanding

Customer Journey

Knowing your Customers and their Needs (Customer Insight)

Customer Service Culture and Environmental Awareness

Business Focused Service Delivery

Service Improvement

Assessment in the Workplace

Your designated Assessor/Trainer will visit you in the workplace to support the development of your on-programme portfolio and to complete your quarterly reviews.

Tracking Your Progress:
Our electronic portfolio, OneFile will track your progress

People Involved in Your Apprenticeship

Assessor/Trainer: A qualified and experienced assessor

Group Quality Manager: Michelle Pointer

Gateway: On completion of the on-programme learning, the employer, training provider and learner will confirm that the apprentice is ready for the End Point Assessment

End Point Assessment (EPA)

Practical observation with Q&As

Work based project, supported by an interview

Professional discussion supported by portfolio evidence.


Pass 70%+

Distinction 90%+

Are you interested in the Adult Care Worker Apprenticeship?
Please call 01752 348980 or email us using the form below

Other apprenticeships

Please select below to view other apprenticeships we offer

Popular Courses
Contact Us

If you would like to make an enquiry please complete the contact form below

Bristol Centre - 01454 614203
Exeter Centre - 01392 829100
Newton Abbot Centre - 01626 832374
Plymouth Centre - 01752 348980
Redruth Centre - 01209 311001
Or contact us via email on: - enquiries@thefocustraininggroup.com
ESFA Service Desk Contact Information: - Telephone: 0370 2670001 Email: SDE.servicedesk@education.gov.uk

Thankyou for your message.

Please check you have filled in the form correctly.

I agree to the terms and conditions laid out in the Privacy Policy *

All the social

Show Me All