Customer Service Practitioner Apprenticeship

Your designated Training Consultant will visit you in the workplace to support the development of your on-programme portfolio and to complete your quarterly reviews

Tracking Your Progress: Our electronic portfolio, iLearner will track your progress

People Involved in Your Apprenticeship

Training Consultant: A qualified and experienced assessor

Group Quality Manager: Michelle Pointer

Gateway: On completion of the on-programme learning, the employer, training provider and learner will confirm that the apprentice is ready for the End Point Assessment

The apprenticeship includes pass and distinction grades which are applied at the end of the End Point Assessment with the final grade based on the performance in the apprentice showcase, practical observation and professional discussion.