Learner Policies

Policy Statement

The Focus Training Group aims to keep all of their learners safe within their workplace. Safeguarding can be an issue for all ages.

Safeguarding has a much broader focus than child protection. It is not only about recognising and responding to child abuse but about the responsibilities individuals and organisations have in relation to children’s welfare.

The process of protecting children from abuse or neglect, preventing impairment of their health and development, and ensuring they are growing up in circumstances consistent with the provision of safe and effective care that enables children to have optimum life chances and enter adulthood successfully.

In order to ensure we adhere to all safeguarding policies and procedures, we take all reasonable measures to ensure that the risks of harm to children and young people’s welfare are minimised. Where there are concerns about children and young people we take appropriate action to address these concerns

Useful Sources of Info:

• Childline – www.childline.org.uk or Call 0800 1111

• Parentline Plus – www.parentlineplus.org.uk or Call 0808 800 2222

• NSPCC Helpline – www.nspcc.org.uk or Call 0808 800 5000

• Samaritans – www.samaritans.org.uk or Call 0845 790 909

• Victim Support – www.victimsupport.org.uk or Call 0845 303 0900

• Citizen’s Advice Guide – www.adviceguide.org.uk or Call 0844 411 1444

All learners have the right to challenge the outcomes of their assessment if they consider the assessment has not been carried out properly.

Learners might appeal on a variety of issues listed below:

• Conduct of the assessment

• Adequacy of the range, nature and comprehensiveness of the evidence when set against the national standards and evidence requirements

• The opportunities offered in order to demonstrate competence of attainment access to assessment

• Process of assessment

• Access to internal quality verification

• The handling of an appeal

• Administrative issues e.g. failure to register/apply for certification

If a learner wishes to appeal it is to be lodged with the centre co-ordinator within 20 days of the learner being notified of the assessment decision. The centre co-ordinator will then attempt to find a solution with the learner, training consultant/tutor and internal quality verifier.

Failing this, the centre co-ordinator will:

• Set a date for the appeal to be considered by the appeals panel

• Notify the external quality verifier that an appeal has been lodged and gives detais of how it will be heard, including the composition of the appeals panel

• The appeals panel will meet to consider the appeal within 30 working days of the centre co-ordinator receiving the appeal

• Noone involved in the original assessment will be on the panel