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Overview

Conflict in the workplace is destructive and detrimental to all stakeholders. It can leave disengaged employees, unhappy customers and reputational damage.

Unfortunately, from time to time, we all find ourselves in a conflict situation. Knowing how to effectively and confidently diffuse such situations is vital to reduce the risk of threatening or abusive behaviour in the workplace.

Who is this course aimed at?

Highfield e-learning’s Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees.

TOPICS COVERED

What is work based conflict?

Responses to conflict

Cultural Differences

Different Ego Types

Breakdowns in Communication

The Behavioural Cycle

The PEACE Model

Conflict with Customers

The HEAT Technique

Patterns of Behaviour

Distance Zones

Physical Conflict Warning and Danger Zones

Impact Factors

The BAP Strategy

COURSE LENGTH

The course will take 20 to 40 minutes.

We will provide you with the link you need to take the course upon booking and payment.

Will I receive a Certificate?

Learners will receive a Highfield E-Learning completion certificate, which is downloadable upon successfully finishing the course.

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What books will I need?

No books are required.

How much will it cost?

£10+VAT per candidate.

How do I book for this course?

Contact us directly if you're interested in this course. We can then process your booking, take your payment and provide you with the link to the online course.

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Contact Us

If you would like to make an enquiry please complete the contact form below

Bristol Centre - 01454 614203
Exeter Centre - 01392 829100
Newton Abbot Centre - 01626 832374
Plymouth Centre - 01752 348980
Redruth Centre - 01209 311001
Or contact us via email on: - enquiries@thefocustraininggroup.com

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